Frequently Asked Questions
If you have a question, query or need some help, discover our frequently asked questions below. Alternatively, if you still can’t find what you’re looking for, contact our customer service team.
Online Orders & Delivery
Can I purchase Forevermark jewelry online?
Online shopping is currently only available in the US on selected pieces from the Forevermark Alchemy™ Collection by Jade Trau and the Forevermark Tribute™ Collection. Click here to discover our full range.
What are your shipping fees and delivery times?
Shipping is free of charge for all US online orders. Delivery takes between 5 – 20 days. This is because each piece of Forevermark diamond jewelry is hand-crafted, and some pieces may take longer than others. Once the order is ready it will be sent by Priority Overnight shipping with FedEx. The estimated shipping time will be confirmed when your order is placed, and you will receive e-mail alerts advising when your package will be delivered, complete with tracking information.
What are your online shopping terms and conditions?
You must be a United States resident and 18 years or older to place an order and purchase products or services through our website. Our website is solely for the promotion of our products or services in the United States. Unfortunately, we do not accept orders from, or deliver to, addresses outside the United States. You can view our terms & conditions here.
Do you ship internationally?
Unfortunately, we don’t provide online purchases and shipment in other markets at this time. Customers can only make online purchases in the US and have their diamond jewelry shipped to a US address.
What is the difference between “Total Carat Weight” and “Total Forevermark Carat Weight”?
Total Forevermark Carat Weight refers to the carat weight of the inscribed Forevermark diamonds within a piece of jewelry. However, some designs may contain diamonds that are too small to be inscribed as Forevermark diamonds, therefore the carat weight of these smaller diamonds may be added to Total Forevermark Carat Weight to get the Total Carat Weight.
Do you offer an in-store pick up service?
Yes, in-store pick up from an Authorized Forevermark Jeweler is available in the US. Upon check-out, you will be presented with the option to use our in-store pick up service at an Authorized Forevermark Jeweler of your choice. Your order will be delivered to the Jeweler and you will be notified when it is ready for your collection.
How will my online order be packaged?
Forevermark online purchase orders will be delivered in a durable, non-branded, plain white box with a FedEx packaging label. Inside, you will find your Forevermark purchase in a beautiful white Forevermark box with a black velvet interior.
How can I track an order placed on Forevermark.com?
Please refer to your order confirmation email, this contains your tracking information. The estimated delivery date will be confirmed when your order is placed, and you will receive e-mail alert updates.
How do I cancel my order?
You cannot cancel an order once it’s been placed. We would suggest you get in contact with us to find out the possible options regarding your purchase.
How do I contact Forevermark about my online order?
How can I return an item purchased online?
In order to receive a full refund, please return the unworn product in its original condition, inside the original packing and with all the original documents, including the inscription card and grading report, within 30 days of your delivery date. Please contact us here to request a pre-paid FedEx return label.
If you used our in-store pickup service at an Authorized Forevermark Jeweler, you must return your unworn item to the same store.
Do I have to pay to return an online purchase?
You don’t have to pay for your online purchase return. Please contact us here to request a pre-paid FedEx return label.
Returns & Exchanges (In-store purchases)
How can I return an item purchased from an Authorized Forevermark Jeweler?
Customers should contact the Authorized Forevermark Jeweler where they made the purchase directly and refer to the terms of sale for return or exchange information.
What is your returns policy?
Every Authorized Forevermark Jeweler has their own return policy and customers need to contact the jeweler where they made the purchase.
Can I exchange an item purchased in-store?
Customers should refer to the terms of sale at the Authorized Forevermark Jeweler where they purchased their item for exchange information.
Diamond Care & Repair
What is the best way to take care of my Forevermark diamond jewelry?
Diamond jewelry can easily become exposed to harsh chemicals or abrasive solutions. Whether it is wearing perfume, applying sunscreen, washing up, or simply using hairspray, these chemicals can erode or dull metal settings. With these tasks, it is therefore often best to remove your jewelry or wear protective clothing.
When taking off a ring you should always ensure to pick it up by its band, not by the diamond or the setting. This will help to keep the diamond secure in its setting as well as preventing natural oils from your hands building up around the diamond.
When not being worn, we recommend you keep your piece of jewelry in a jewelry box or soft cloth pouch in a dry, cool and secure location. We also recommend taking out adequate insurance to cover you against loss or theft.
For further information, please visit our How to Care for Your Diamond Guide page on our website.
Can my Forevermark jewelry be repaired?
If your jewelry piece has been damaged, please contact the Authorized Forevermark Jeweler where you made the purchase directly to find out the possible repairing options.
If you made your purchase online, please contact us here with your current location and we can find your local Authorized Forevermark Jeweler to provide this service.
Unfortunately, because Forevermark does not manufacture the jewelry, we are not able to offer a repair service.
What do I do if my Forevermark diamond is lost or stolen?
Given the preciousness and high value of your Forevermark jewelry we recommend that you take out adequate insurance to protect against theft or loss of your piece. If you believe your Forevermark diamond has been stolen, we recommend contacting your local police station. Forevermark does not directly offer a tracking service, although if you have registered your diamond with us this may help in terms of proof of purchase or identification.
Where can I get my Forevermark diamond jewelry cleaned?
We recommend that you take your jewelry to your Authorized Forevermark Jeweler for professional cleaning once every six months. The jeweler can also inspect your ring for any weakness or trauma, making sure that the diamond remains safe in its setting.
In between professional cleans you can clean your diamond jewelry yourself by simply using hot soapy water and gently brushing it using a soft-bristle toothbrush. Alternatively, you could use a solution of one-part ammonia to six-parts warm water, rinsing well to renew the sparkle. Shop-bought non-abrasive jewelry cleaners are also another option to clean your diamond. Make sure the cleaner is safe to use on your jewelry metal, as well as on the diamond itself. After cleaning, rub gently with a soft cloth to accentuate your diamonds shine.
What are the 4C’s?
The standard 4C’s refer to a diamond’s Cut, Color, Clarity and Carat weight. These help in the grading or assessment of the quality of the diamond in question, and as such play a part in the valuation of the stone too.
At Forevermark we believe this is just the beginning and that there is much more to a diamond than just these four traits, we go beyond the 4Cs to ensure only the world’s most beautiful diamonds can become Forevermark.
How do I check the inscription number of my Forevermark diamond?
Each Forevermark diamond above 0.10 carat is inscribed with the Forevermark icon and a unique identification number. They are also accompanied by a Forevermark Diamond Identification Card that includes verification of each diamonds shape, carat weight and unique inscription number – the number that identifies the diamond to be unique.
If you are interested in viewing the inscription number on your Forevermark diamonds, you can bring your diamonds into your local Authorized Forevermark Jeweler and request to view the inscription number with the Forevermark Viewer.
Do all Forevermark diamonds come with a Grading Report?
Detailed information on the diamond’s cut, clarity, color and carat weight. You can download a PDF copy of your Grading Report after you have registered your diamond on our website.
Every Forevermark diamond is also accompanied by a Diamond ID Card, which includes verification of each diamond’s shape, carat weight and unique inscription number.
What is Forevermark doing to protect the environment?
All Forevermark diamonds are products of nature, formed in the earth billions of years ago. Our passion for diamonds is matched by our deep sense of connection with the natural world, which we are dedicated to protecting for future generations.
Forevermark, as part of the De Beers Group, is committed to the preservation and protection of environmental habitats, their species and the wider natural world. Respect for nature is deeply ingrained in the Forevermark philosophy, as it is in that of the De Beers Group. That is why, for every hectare of land De Beers Group uses to recover diamonds, it dedicates six hectares to conservation. The land it manages for conservation covers around 200,000 hectares and is home to several indigenous and endangered species.
For further information, please visit our Responsibly Sourced page on our website.
Where is the nearest Authorized Forevermark Jeweler to my location?
You can find your nearest Authorized Forevermark Jewelry by visiting our Store Locator on our website.
How do I book an appointment?
If you would like to request an appointment to look for jewelry for specific occasions or to see specific pieces, please complete this Book an Appointment form and we will confirm with your nearest available Authorized Forevermark Jeweler where a Forevermark Sales Ambassador can help guide you through every step of the process.
Product availability is not guaranteed, although every effort will be made to ensure that the product(s) requested will be available. Appointments are available at selected stores in the US only.
My Account & Register My Diamond
Can I register my diamond?
Yes, you can register your diamond online, this identifies it as uniquely yours. Once registered, using your unique identification number, you can log back into your My Forevermark Account to view and download digital copies of your Forevermark diamond grading reports if the diamond is graded and the grading report is available. Registering your diamond online gives you assurance that your diamond meets Forevermark standards: that it is beautiful, rare and has been responsibly sourced.
How do I register my diamond?
Registering your diamond is a quick and simple process, just follow these steps:
- First you will need to create a My Forevermark Account (all you need to do this is an email address and to set up a password).
- Once your account has been created and you are logged in, click on the “Register my Diamonds” and then “Register a Forevermark Diamond” button.
- Next select whether you are registering a single loose Forevermark diamond or a piece of jewelry containing one or more Forevermark diamonds.
- For each individual diamond, you will need to enter their Forevermark ID Number and Barcode. This information can be found on your Forevermark ID card(s).
- On the next page, you will be asked the name of your piece and the occasion that the jewelry piece is for.
- Once the above steps been completed, your diamond(s) will be saved on your Forevermark Account.
Where can I log in to My Forevermark Account?
You can log-in to your Forevermark account by clicking on the “My Account” button on our website or by clicking here.
Why should I create a My Forevermark Account?
Creating a My Forevermark Account will offer you a number of benefits and setting up an account is easy to do and once created you can:
- Register Forevermark diamonds, claim your complimentary gift and download your digital grading report
- Buy Forevermark diamond jewelry online with a quicker checkout process
- Save Forevermark diamond jewelry in your wishlist
- Receive updates about Forevermark collections, diamond jewelry inspiration and exclusive events
- Book an appointment with an Authorized Forevermark Jeweler
How do I create a My Forevermark Account?
You can create your Forevermark Account by clicking on the My Account button in the top right corner on our website or by clicking here. The page will direct to “Create a My Forevermark Account” form. Once you input your name, email address, password details and click on Create Account button, your Forevermark account will be created.
I can’t remember the email address I used when I created my account, what should I do?
Please contact Forevermark Customer Services to request the email address you used when you created your Forevermark account. We will respond within 2 working days.
I’ve forgotten the password to My Forevermark Account, how I can reset it?
Please click on the “Forgot Password?” button below the sign-in form. Once you submit your request, we will send you an email with the password reset link.
How can I get a copy of the grading report for my diamond online?
How do I delete my account?
- Please go to My Details section of your Forevermark Account to delete your account and all your personal data.
- Click on the Contact Information button in your account and then click Delete My Data / My Forevermark Account. Please note: This action will delete all your personal data / your Forevermark account permanently.
- Once you confirm your email address and password, your data will be deleted from our systems.
Can’t find what you are looking for?
Do not hesitate to contact us here.
Last Updated: April 2020